Challenge
A major educational services provider had limited documentation and a high level of system failures while dealing with staffing changes for their systems infrastructure.
Solution
Analysis showed that majority of failures were caused by load issues with the production databases. BUILT determined which system changes would solve the outages and implemented automated maintenance processes to improve system backup, data movement, and index maintenance.
Results
Cost was reduced, system performance increased and there were no outages in the month following implementation. BUILT's changes had a massive impact once maintenance was automated, eliminating a monthly maintenance call for senior engineering resources from 2am to 6am.
