Challenge
A technology company performing data analytics was experiencing slow issue resolution times due to difficulties in pinpointing root causes of issues and needed help decreasing the response times to resolve issues.
Solution
BUILT worked with the customer to identify key data, metrics and indicators to create actionable alerts and insights, and to clarify escalation workflows to pinpoint root causes and decrease response times.
Results
With actionable alerts and insights, the technology company was able to more quickly find root causes to issue and speed resolution response times, from a typical 24 hour resolution time down to often less than 1 hour. The data insights also uncovered performance issues such as SQL queries taking 30+ minutes to complete that were then optimized to complete in just a few minutes.
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